DEN launches innovative technology to improve access for blind and low-vision passengers

DEN has partnered with Aira to offer a free new service to blind and low-vision passengers and guests.

Aira connects users to trained professionals who can see their surroundings through their phone’s camera. These professionals are then able to provide rich audio descriptions that empowers users to navigate the airport with enhanced efficiency and independence. To use the free service, passengers only need a smartphone with a camera and the free Aira app.

“DEN is constantly seeking ways to better serve our passengers and community,” said DEN CEO Kim Day.

“We are proud to work with Aira to take our accessibility efforts beyond the standard and truly make travel a great experience for everyone who travels through DEN, no matter their abilities.”‘

Once connected to the service over a cellular network or DEN’s fast and free Wi-Fi, the remote agent describes what they can see through the phone camera, assisting users with tasks such as navigating the terminal, locating and identifying luggage, reading flight screens, signage, and menus, and arranging ground transportation. The app can be used throughout the entire airport including the terminal, baggage claim, all three concourses, shops, restaurants, and transit centre.

To use Aira, guests must download the app from Apple’s App Store or the Google Play Store or visit the website. DEN guests should then create a free Aira account; all that’s needed is a mobile number. DEN guests also have the option to upgrade to one of Aira’s paid monthly plans. Guests who are coming to DEN can complete these steps prior to arriving at the airport. Upon arrival, guests will receive an audio notification from their smartphone that they are at DEN, and that Aira is free to use. The Aira service also works with optional Aira’s Horizon Smart Glasses – which come equipped with an in-built camera – that users can purchase through Aira.

“We are excited to partner with Denver International Airport, one the country’s largest and most popular transport hubs,” said Suman Kanuganti, Founder and President of Aira. “This marks DEN as a progressive leader in Air Transport and shows the airport’s commitment to providing an excellent traveling experience for all its passengers.”

DEN joins 38 other airports who are currently using Aira.